The Help Centre - FAQs

Here are a few sample FAQs you may find useful

Security Advice

At memorybits.co.uk the security of your transactions and personal information is our priority.

Be vigilant when giving out your personal information.

memorybits.co.uk will never ask for your memorybits.co.uk account password or your bank account details by email.
memorybits.co.uk will never ask for your credit/debit card four-digit security PIN under any circumstances.

If you are contacted or receive an unsolicited email which asks you for your password or personal banking information, disregard the request and report the communication to memorybits.co.uk for investigation.

This site uses a thawte SSL123 Certificate to offer secure communications by encrypting all data to and from the site. Thawte has checked and verified the site's registered domain name.

You can click on the badge to the right to check the details.

Memorybits.co.uk does not store any credit card details you will be asked to re-enter your card details on every order,

Where is my order?

Delivery Times are estimated at 1 to 3 working days within the U.K all though in some extreme cases delivery can take up to 7 days and 5 to 7 working days across Europe. Overseas orders may take upwards of 7 to 10 working days.

If your order has not arrived within (15 working days to UK and 21 working days to Europe and Overseas) after you receive an email from us informing you that your item(s) have been shipped please contact Customer Services.

If the item is out of stock it is usually in stock within the next couple of days.

If you are unsure of whether an item has been shipped you can log in to My Account to check the status of your order. If the order has been order processed this means you order has been despatched.

If an item has been shipped to the UK and has not arrived after 15 working days, please contact Customer services who will initiate an investigation with Royal Mail. All items are bar coded so that they can be tracked during the delivery process.

If an item has been shipped Internationally and has not arrived after 21 working days, please contact Customer services who will initiate an investigation with the relevant Mail services.

All items are bar coded so that they can be tracked during the delivery process.

Only part of my order has arrived!

If you have ordered multiple items please be advised that they may not be packaged together, therefore you may not receive all of your items at the same time.

How do I return an item?

Faulty products or incorrect items received can be returned for an exchange or refunded please fill out the below returns form:-

http://www.memorybits.co.uk/returns_pop.html

Unwanted items or orders placed in error can also be returned to us but there will be a 10% re stocking fee if the packaging has been opened. A returns form must also be completed and returned with the product.

Damaged and Faulty Goods

If any item arrives damaged please contact customer services within 14 days of delivery for a Returns Authorisation. Items not claimed as damaged after this period may not be authorised for replacement.

We test every item returned to us, once received it will be tested by our independent test centre. A replacement will be authorised should a fault be found. In the event of a replacement not being available a full refund will be issued.

If no fault can be found by our independent test centre, the item will be returned to you.

Delivery Charges

Delivery times are calculated in working days - i.e. Monday to Friday inclusive. If you order after 3.00pm, please calculate your delivery time as if your order had been placed the following working day.

In the case of bank holidays, please allow an extra two working days.

Jersey Post/Royal Mail - Standard Delivery: - 1-4 Working Days set price - £1.99
Jersey Post/Royal Maill - Recorded Delivery: - 1-4 Working Days set price for any size - £2.95

Delivery Times

Delivery Times are estimated at 2 to 5 working days within the U.K all though in some extreme cases delivery can take up to 7 days. And 5 to 7 working days across Europe. Overseas orders may take upwards of 7 to 10 working days.

Lost Orders

If an item has been shipped and has not arrived after 15 working days (UK), or 21 working days (Europe & Overseas), please contact customer services who will initiate an investigation with Royal Mail. All items are bar coded so that they can be tracked during the delivery process.

All losses are treated very seriously and investigated thoroughly.

If an item is not traced a replacement will be despatched which will require a signature on delivery.

If a replacement is unavailable a refund will be provided.

If a customer experiences repeated problems with losses and non delivery Memorybits reserves the right to suspend the account and decline further orders to that customer.

Memorybits reserves the right to refuse to replace lost items or issue a refund if the delivery details are incorrect or incomplete.

Forgotten Your Password?

If you have forgotten your password you can click on this forgotten password link. This page will ask you for your email address which will automate a new password for you.

Alternativley please contact a member of our help team who can activate this for you.

What countries do you deliver to?

We deliver to the following countries.

If you country is not listed, please contact customer services and we may be able to help you.

Austria
Belgium
China
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Hong Kong
Hungary
Ireland
Italy
Japan
Luxembourg
Canada
Netherlands
Norway
Poland
Portugal
Spain
Sweden
Switzerland
United Kingdom
United States
Channel Islands

Trade and Education Accounts

We have a dedicated Trade Managers who can help with all trade/education enquiries and orders.
Contact Details-

Email- david@memorybits.co.uk

Tel- 01534 713 100

Fax- 01534 713 101

All orders are aimed to be dispatched the same day by special delivery to arrive the next day before 1pm.

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