Here are a few sample FAQs you may find useful
Delivery Times are estimated between 2 and 4 working days for all UK mainland deliveries, although in some cases deliveries can take up to 7 working days, mainland Europe deliveries can take between 5 and 7 working days.
International and Overseas orders can take upwards of 7 to 10 working days.
If your order has not arrived within (10 working days to UK mainland and 15 working days to Europe and Overseas) after you receive an email from us informing you that your order has been dispatched please contact our sales@memorybits.co.uk team.
If you are ordering mutiple items, in certain circumstances an item may be out of stock, if this does happen it would normally be back in stock within 48 hours, if an item does not come back into stock within 62 hours from when you placed your order a member of our customer services team will contact you and advise when the item is expected and in certain circumstances we may offer an alternative replacement product.
If you are unsure of whether an item has been shipped you can log in to My Account to check the status of your order. If your order has been order processed this means you order has been despatched.
If this does not help you with your query please either use our live chat facility or contact us on 0845 201 310.
If you have ordered multiple items please be advised that they may not be packaged together,your packing invoices will confirm if this is the case. For example if split into three packages your order number will remain the same but will read 12345a on one invoice /12345b on another invoice /12345c on the final invoice . Please note you may not receive all of your packages at the same time.
You should allow a further 48 hours for delivery before contacting our customer services team to advise of a missing package.
Delivery Times are estimated at 2 to 5 working days within the U.K mainland, although in some remote areas delivery can take up to 7 days.
Mainland Europe delivery times are generally between 5 and 7 working days.
International and Overseas deliveries take upwards of 7 to 10 working days.
If your order has not arrived within (10 working days to UK mainland addresses and 15 working days to Mainland Europe and Overseas) after you receive an email from us informing you that your order has been shipped please contact Customer Services, and we will initiate our Track and Trace procedure on your order.
If an item has been shipped and has not arrived after 10 working days (UK mainland), or 15 working days (Europe & Overseas), please contact our customer services team who will initiate an investigation with Royal Mail.
All orders are scanned and bar coded so that they can be tracked during the delivery process.
All lost or missing orders are treated very seriously and investigated thoroughly.
If an item is not traced a replacement will be despatched which will require a signature on delivery.
If a replacement is unavailable an alternative product will be offered or a credit will be offered, in certain cases a refund will be provided.
If a customer experiences repeated problems with losses and non delivery Memorybits reserves the right to suspend the account and decline further orders to that customer.
Memorybits reserves the right to refuse to replace lost items or issue a refund if the delivery details are incorrect or incomplete.
If this does not help you with your qurey please either use our live chat facility or call us on 0845 201 3100 and we will be happy to help.
Our customer sevices department is open between the following times:
Call Centre: Monday - Saturday 9am - 5.30pm
Emails: Monday - Saturday 9am - 8pm
Live Chat: Monday - Saturday 9am - 5.30pm
You can contact us, via our livechat service (available through our website) or by telephone on 0845 201 3100.
For out of hours communication, simply email your question to sales@memorybits.co.uk.
Effective from 11th march 2009
These Terms and Conditions apply to all transactions on this site. Please read them carefully. They do not affect your statutory rights.
We may change these terms and conditions at any time. Any changes will take effect on the date they are posted onto the site (see date above). You will be asked to read and accept the terms and conditions each time you place an order, to ensure that you are familiar with the most current ones.
The Contract
After submitting an order to us we will pass you over to our trusted payment-processing partner (PROTX a partner of royal bank of Scotland streamline) to allow you to provide your payment details in the most secure environment.
NB. Streamline is part of the RBS (Royal Bank of Scotland) Group and is one of the largest internet payment providers in the world. At no point do we store your credit/debit card details on our own computer systems.
Any notification e-mails are acknowledgments, not acceptance of your order.
No contract for the sale of any product will subsist between you and Memorybits until Memorybits dispatches the product(s) ordered. We will confirm that the product(s) have been dispatched by a confirmation e mail. This confirmation e mail amounts to an acceptance by Memorybits of your offer to buy goods from Memorybits.
We may decline all or part of your order for any reason, in which case we will email to tell you so.
We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method.
Prices , Payment and Processing of Orders
All prices and charges on this site are shown in UK pounds sterling. They include any VAT payable, but exclude delivery charges (for details see ‘Delivery’ below).
The total cost of your order will be the price of the products you order, plus the applicable delivery charge. All these will be set out clearly in your Shopping Basket before you submit your order.
Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If something becomes unavailable we may offer you an alternative. If you decide not to accept the alternative goods, you will not have to pay to return them to us.
We try very hard to ensure that all information on this site is accurate. However, occasionally, an error can occur. If we discover an error in the price, description, or quantity available of a product you have ordered, we will contact you and will offer an alternative product, a full refund or the original product subject to the newly revised price, description and or amended quantity.
We accept payment by MasterCard, Visa, Delta, Switch, Electron, Solo, Amex and other debit cards. Payment is deducted when our partner payment provider processes your order.
Memorybits aims to arrange shipping of all 'in stock' items within 24 hours of receiving your order. Your order may be delayed if the item is not in stock with our suppliers. Some items may be unavailable and the current stock status is approximate. Memorybits are not able to supply dates our suppliers may get an item in stock.
Please note: Same day shipping will only occur if your order is placed before noon and we have all your ordered items in stock at our warehouse.
Right to Cancel
You may cancel your order at any time prior to your order being processed by telephoning 0845 201 3100 during our published office hours. You may also withdraw from the contract at any time after the product has been dispatched and you have received our e mail confirming your order but no later than 7 working days after you receive the product by:
i. sending the notice of cancellation by e mail to sales@memorybits ensuring that you quote your name , address and order refernce number; or
ii. where you have already received the goods, returning the goods to Memorybits unopened together with the original invoice . Memorybits will refund you the purchase price of the goods. Where appropriate Memorybits shall refund any additional customs duties borne by you on receipt of the relevant customs receipt.
Once memorybits receive notification from you that you wish to withdraw from the contract ( in accordance with these terms ), any sum debited to Memorybits from your credit card in relation to your order will be re-credited to that credit card account as soon possible and in any event within 30 days of your order provided that the goods you wish to return are received by Memorybits in the condition that they were in when delivered to you. You will be liable for any charges incurred in returning the goods to memorybits.
Memorybits reserve the right to make a 10% restocking charge for any goods which are not returned in mint condition or to refuse to accept such goods, at its sole discretion. Memorybits also reserves the right to make a charge for collecting goods from your premises in the circumstances where they are not defective but you have cancelled your order.
Your statutory rights are not affected.
Deliveries
We cannot be held responsible for delays or lost packages if an incorrect or incomplete address is supplied.
On signed for deliveries. Please make sure you keep the receipt enclosed with your goods.
Delivery Charges
We make every effort to keep our delivery charges as low as possible. Our charge depends on the value of your order. You only pay one delivery charge, irrespective of the number of products ordered:
When you add products to your Shopping Basket, the appropriate charge will be added automatically. You will always be able to see this charge before submitting your order.
How we Deliver
We use the Royal Mail - Recorded Delivery ( on orders over £100) and first class mail services.
Delivery Times
Delivery times are calculated in working days - i.e. Monday to Friday inclusive. If you order after noon, please calculate your delivery time as if your order had been placed the following working day. In the case of bank holidays, please allow an extra two working days. All UK orders are charged at at flat rate of 99p for delivery.
Important delivery information.
All Recorded deliveries must be signed for. If you are out when the postman arrives, he will leave a card with a contact number for you to call.
We do our best to meet the declared delivery times. However, occasionally delivery times may be affected by factors beyond our control and therefore we cannot guarantee them.
Please allow extra time for deliveries to Scottish islands.
Return of Faulty Goods
Within 28 days of delivery we will always offer you the choice of an exchange or refund ( including postage ).
Within 12 months of delivery , if there is a fault with your your product we will normally offer a prompt repair,exchange or credit ( credit to include original postage )
To qualify for a refund or exchange the faulty product must be free of faults caused by accident, neglect , misuse or normal wear and tear.
Returning Items
Please arrange for return delivery to the following address:
MemoryBits International Jersey Ltd
MemoryBits House, La Route des Quennevais
St. Brelade, Jersey JE3 8FP, Channel Islands
Please note that we cannot accept responsibility for items lost in the post without proof of postage. We advise all customers to use recorded delivery where possible.
Fraud/Verification Checks
From time to time, we receive possible fraud alerts regarding payments we are processing on the site. This is quite normal and can often be due to a mis-type postcode or a customer moving house etc. Depending on the circumstances, and for your security, we may place your order on hold temporarily whilst we carry out a simple verification of your details. This will quite often involve a very brief phone call from one of our operatives and is nothing to worry about.
General
These terms and conditions are subject to the laws and exclusive jurisdiction of the Island of Jersey, Channel Islands. We do not accept amendments to these terms and conditions.
Your data protection rights are set out in our Privacy Policy.
Additional terms and conditions may apply for prize competitions, pre-release orders and our added value services and offers. If so, you will be alerted to them at the relevant juncture.
These terms and conditions only cover the memorybits website. Any other websites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites, which are not under our control. We are required by law to tell you that sales can be concluded in Jersey only and that no public filing requirements apply.
You cannot use any promotional codes on the trade site only through the normal retail site.
TRADE PRICING - The way we structure our pricing is simple we have 3 prices:
All 3 prices are shown on each product, then, depending on how much your order value is at checkout, the correct pricing structure will be given.
The great thing about our pricing structure is that it’s not per item but per whole order! For example if you spend over £500 on your order, then EVERY item on that order will be at the best possible price if its 1 item or 50 items.
TRADE DELIVERY
Trade Delivery and other orders over £100
UK orders. From the 1st of July 2009
All Trade Orders are dispatched from our Swiss warehouse to the UK ,Monday to Friday.
Our own transport from Switzerland to the transport hub at Hythe for onward transportation to you via Interlink courier.
For peace of mind you are provided with an Interlink tracking number .The tracking number will be e mailed to you at the point of dispatch from Hythe.
From the date of dispatch please add two working days as to when you can expect delivery.
For example: Dispatched Monday , with you by 5.00pm Wednesday. Dispatched Friday, with you Tuesday.
Please note same day dispatch can only be achieved on orders received and picked before 11.00am.
EU. Trade and orders over 100 Euros.
Same conditions for UK , however courier service is by GLS
TRADE STOCK
90% of our products on the site are in stock, the other 10% we can get hold of and can usually be with us within 1 - 3 days so we can get your order to you with limited delay.
As you can understand we never know what quantity you will order or know how busy we are from one day to the next, so we do our upmost to hold good levels of stock at all times.
If we cannot fulfill your order within 3 days we will notify you of this by telephone and or email, and either offer a replacement allowing us to complete your order, or inform you of how long the delay will be.
Please Note: Trade prices only apply for ordes over £100
How we Deliver
We use the Royal Mail - Recorded Delivery & First Class mail services.
Delivery Times
Delivery times are calculated in working days - i.e. Monday to Friday inclusive. If you order after noon, please calculate your delivery time as if your order had been placed the following working day. In the case of bank holidays, please allow an extra two working days.
Important delivery information.
All Recorded deliveries must be signed for. If you are out when the postman arrives, the he will leave a card with a contact number for you to call.
We do our best to meet the declared delivery times. However, occasionally delivery times may be affected by factors beyond our control and therefore we cannot guarantee them. We will inform you if we become or are made aware of an unexpected delay.
Please allow extra time for deliveries to Scottish islands.
In the event your item is lost in post, please allow 10 workings days from the date of despatch before making a claim, this is to ensure sufficient time is allowed to undertake our track and trace procedure.
For further information regarding tracking lost parcels, please visit the Royal mail web site or click the following link.
http://www.royalmail.com/portal/rm/print?catId=400144&mediaId=400147
For faulty goods
Within 28 days of delivery we will always offer you the choice of an exchange or refund ( including postage ).
Within 12 months of delivery , if there is a fault with your your product we will normally offer a prompt repair,exchange or credit ( credit to include original postage )
To qualify for a refund or exchange the faulty product must be free of faults caused by accident, neglect , misuse or normal wear and tear.
We test every item returned to us, once received it will be inspected and tested by our test centre. A replacement will be authorised should a fault be found. In the event of a replacement not being available an alternative product will be offered or a credit note issued, in certain circumstances a full refund will be offered.
If no fault can be found by our test centre, the item will be returned to you.
For damaged goods
If any item arrives damaged please contact our customer services team within 14 days of delivery for a Returns Authorisation.
Items not claimed as damaged after this period may not be authorised for replacement.
For non faulty goods
a. If the goods MEMORYBITS delivers are not what you ordered or the delivery is of an incorrect quantity, MEMORYBITS shall have no liability to you unless you contact our customer services team within 7 days of delivery for a Returns Authorisation
b. If you notify a problem to MEMORYBITS under this condition, MEMORYBITS's only obligation will be, at its option:- to make good any shortage or non-delivery; or to refund to you the amount paid by you for the goods in question to the original method of payment.
c. MEMORYBITS will not be liable to you for any indirect or consequential loss or damage arising out of any problem you notify to MEMORYBITS under this condition and MEMORYBITS shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question.
d. Nothing in this condition is, however, intended to limit any rights you might have as a consumer neither under the applicable local law that may not be excluded nor in any way to exclude or limit MEMORYBITS's liability to you for any death or personal injury resulting from its negligence.
e. All goods returned will be inspected for damage and authenticity upon receipt, if MEMORYBITS discovers any defects MEMORYBITS reserves the right to refuse to refund or replace and return the item(s) to you.
Nothing in this contract creates any right which is enforceable by any person who is not a party to the contract.
Please note:
Goods opened are no longer liable for a refund. A Credit Note will be issued in its place.
If this does not help you with your query please log onto our live chat facility available through our web site or email our customer services team at sales@memorybits.co.uk and we will be happy to help.
If any item arrives damaged please contact our customer services team within 7 days of delivery for a Returns Authorisation.
Items not claimed as damaged after this period may not be authorised for replacement.
We test every item returned to us, once received it will be inspected and tested by our test centre. A replacement will be authorised should a fault be found. In the event of a replacement not being available an alternative product will be offered or a credit note issued, in certain circumstances a full refund will be offered.
If no fault can be found by our test centre, the item will be returned to you.
If this does not help you with your query please log onto our live chat facility available through our web site or email our customer services team at sales@memorybits.co.uk and we will be happy to help.
Faulty products or incorrect items received can be returned under the terms of our returns policy. Please fill out the below returns form:-
Unwanted items or orders placed in error can be returned to us for a credit, and will only be accepted provided the item has not been opened and the packaging is in as good as new condition. A returns form must also be completed and returned with the product.
Please be sure to read all the terms and conditions on the returns form prior to sending your item.
If this does not help you with your qurey please either use our live chat facility or email our Customer Services Team at sales@memorybits.co.uk
At the checkout stage of a new order, you will see a promotional box, please enter code in this box and click where it says "click here" The page will refresh and you should now see the promotional / discounted price of your item(s) and the total order price. The next step is to choose your method of payment, and proceed accordingly. Please note all promotional / discount codes are subject to the following terms and conditions.
From time to time Memorybits.co.uk will issue promotional/discount codes directly to its customers. Promotional codes enable a customer - at the time of ordering - to make a saving on a new order placed with Memorybits.co.uk . Promotional/discount codes may require a minimum spend level, which will be clearly stated alongside the promotional offer or in the direct email correspondence with the customer.
Personal discount codes provided direct to customers by Memorybits.co.uk are non-transferable and cannot be used by anyone other than the named recipient of the promotional code. Some promotional codes are only valid for a limited period of time. The expiry date will be publicised with the relevant promotion code. Only one promotion code can be used per order. Promotional codes are not valid in conjunction with any other promotional code.
Memorybits.co.uk reserves the right to decline to accept orders or to void orders already made, where, in its opinion, a promotion code is invalid for the order being placed or does not meet the terms & conditions associated with that code. In the event of product returns, refunds will be given for the original purchase once the discount is applied.
In the event of part of the order being returned, the value of the discount applied on that order will be spread between the goods proportionately. If a minimum spend applied to the original order in order to qualify for a discount, and a refund of a returned item means that the original discount would not apply, the amount refunded to the customer will be adjusted to reflect this.
A Promotional / discount code has no cash value and cannot be redeemed for cash (or for benefits in kind such as gift vouchers). Any balance remaining after redemption of a Promotional / discount code is non-transferable and non-refundable
Memorybits.co.uk reserves the right to change these Terms and Conditions at any time. Memorybits.co.uk reserves the right to terminate the validity of any promotional code at any time.
Memorybits is committed, in a fair and equitable manner, and strictly to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with Jersey Law). The information we collect about you enables us to process your order and provide you with the best service possible. We only send promotional emails with your permission, and do not pass your details onto third parties without your prior consent.
Your Details
We will need to collect the following information to process and fulfil your order, and to notify where applicable the status of your order:
• Your name,
• Address,
• Phone number,
• Email address,
• And credit or debit card details.
We will never collect sensitive information about you without your consent, however additional information you give us will be used for personalisation purposes.
All personal information is held securely in accordance with our internal security policy and the law. Information is not used or transferred outside the European Union without your prior consent.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" (a small piece of electronic information), which would be stored on your browser. Unless you modify your browser settings, information collected this way can be used to identify you.
We employ other companies & individuals to perform functions on our behalf. Those companies and individuals will have access to personal information needed to perform those functions, but may not use it for any other purposes and are required to process the data in accordance with Data Protection legislation.
At memorybits.co.uk the security of your transactions and personal information is our priority.
Be vigilant when giving out your personal information.
If you are contacted or receive an unsolicited email which asks you for your password or personal banking information, disregard the request and report the communication to memorybits.co.uk for investigation.
This site uses a thawte SSL123 Certificate to offer secure communications by encrypting all data to and from the site. Thawte has checked and verified the site's registered domain name.
You can click on the badge to the right to check the details.
Memorybits.co.uk does not store any credit card details you will be asked to re-enter your card details on every order,
If you have forgotten your password you can click on this forgotten password link. This page will ask you for your email address which will automate a new password for you.
Alternatively please contact a member of our help team who can activate this for you.
We deliver to the following countries.
If you country is not listed, please contact customer services and we may be able to help you.
Austria
Belgium
China
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Hong Kong
Hungary
Ireland
Italy
Japan
Luxembourg
Canada
Netherlands
Norway
Poland
Portugal
Spain
Sweden
Switzerland
United Kingdom
United States
Channel Islands
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