Terms & Conditions

These Terms and Conditions apply to all transactions on this site. Please read them carefully. They do not affect your statutory rights.

We may change these terms and conditions at any time. Any changes will take effect on the date they are posted onto the site (see date above). You will be asked to read and accept the terms and conditions each time you place an order, to ensure that you are familiar with the most current ones.

The Contract

This website is owned and operated by

Zoombits Limited (Company No 104276)
Unit 7
St Peters Technical Park
Jersey
JE3 7ZN

After submitting an order to us we will pass you over to our trusted payment-processing partner (GlobalCollect Services BV) to allow you to provide your payment details in the most secure environment.

NB. At no point do we store your credit/debit card details on our own computer systems.
Any notification e-mails are acknowledgments, not acceptance of your order.

No contract for the sale of any product will subsist between you and Memorybits until Memorybits dispatches the product(s) ordered. We will confirm that the product(s) have been dispatched by a confirmation e mail. This confirmation e mail amounts to an acceptance by Memorybits of your offer to buy goods from Memorybits.

We may decline all or part of your order for any reason, in which case we will  email to tell you so.

We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method.

Prices , Payment and Processing of Orders

All prices and charges on this site are shown in UK pounds sterling. They include any VAT payable, but exclude delivery charges (for details see ‘Delivery’ below).

The total cost of your order will be the price of the products you order, plus the applicable delivery charge. All these will be set out clearly in your Shopping Basket before you submit your order.

If you order products from our site for delivery outside the UK ,they may be subject to import duties and taxes which are levied when the delivery reaches your specified destination. We have no control over such charges and cannot advise on the likely amount you could be charged. We advise you to check your local customs office for further information before placing your order.

Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If something becomes unavailable we may offer you an alternative. If you decide not to accept the alternative goods, you will not have to pay to return them to us.

We try very hard to ensure that all information on this site is accurate. However, occasionally, an error can occur. If we discover an error in the price, description, or quantity available of a product you have ordered, we will contact you and will offer an alternative product, a full refund or the original product subject to the newly revised price, description and or amended quantity.

We accept payment by MasterCard, Visa, Delta, Switch, Electron, Solo, Amex and other debit cards. Payment is deducted when our partner payment provider processes your order.

Memorybits aims to arrange shipping of all 'in stock' items within 24 hours of receiving your order. Your order may be delayed if the item is not in stock with our suppliers. Some items may be unavailable and the current stock status is approximate. Memorybits are not able to supply dates our suppliers may get an item in stock.

Please note: Same day shipping will only occur if your order is placed before noon and we have all your ordered items in stock at our warehouse.

Right to Cancel

 You may cancel your order at any time prior to your order being processed by telephoning 0845 201 3100 during our published office hours.

 You can also cancel your contract at any time up to 7 working days after the day of delivery. To do this you must e-mail us at sales@memorybits.co.uk quoting your name,address and order reference number.

You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to our customers in the future.

If you can cancel, you must return the goods to us at your own expense using our return label number 2 found at this link.

http://www.zoombits.co.uk/forms/Zoombits_Returns_UK.pdf

 You must ensure that the goods are packaged adequately to protect against damage.

Once Memorybits receive notification from you that you wish to withdraw from the contract  ( in accordance with these terms ), any sum debited to Memorybits from your credit card in relation to your order will be re-credited to that credit card account as soon possible and in any event within 30 days  of your order provided that the goods you wish to return are received by Memorybits in the condition that they were in when delivered to you. You will be liable for any charges incurred in returning the goods to Memorybits.

If you change your mind and cancel after 7 working days, we will only offer a credit note or exchange, subject to the returned items are received by Memorybits in the condition that they were in when delivered to you.

Your statutory rights are not affected.

Deliveries

We cannot be held responsible for delays or lost packages if you have given  incorrect or incomplete address details at the time of placing your order .

On signed for deliveries. Please make sure you keep the receipt enclosed with your goods.

Delivery Charges

We make every effort to keep our delivery charges as low as possible. Our charge depends on the value of your order. You only pay one delivery charge, irrespective of the number of products ordered:

When you add products to your Shopping Basket, the appropriate charge will be added automatically. You will always be able to see this charge before submitting your order.

How we Deliver

We use the Royal Mail - Recorded Delivery ( on orders over £100) and first class mail services.
Delivery Times

Delivery times are calculated in working days - i.e. Monday to Friday inclusive. If you order after noon, please calculate your delivery time as if your order had been placed the following working day. In the case of bank holidays, please allow an extra two working days. All UK orders are charged at at flat rate of 99p for delivery.

Important delivery information.

All Recorded deliveries must be signed for. If you are out when the postman arrives, he will leave a card with a contact number for you to call.

We do our best to meet the declared delivery times. However, occasionally delivery times may be affected by factors beyond our control and therefore we cannot guarantee them.

Please allow extra time for deliveries to Scottish islands.

Return of Faulty Goods

Within 28 days of delivery we will always offer you the choice of an exchange or refund ( including postage ).

Within 12 months of delivery , if there is a fault with your your product we will normally offer a prompt repair,exchange or credit ( credit to include original postage )

To qualify for a refund or exchange the  faulty product must be free of faults caused by accident, neglect , misuse or  normal wear and tear.

Returning Items

Please arrange for return delivery to the following address:

CoreBits Services Limited
Unit 7
St Peters Technical Park
Jersey
JE3 7ZN

Please note that we cannot accept responsibility for items lost in the post without proof of postage. We advise all customers to use recorded delivery where possible.

Fraud/Verification Checks

From time to time, we receive possible fraud alerts regarding payments we are processing on the site. This is quite normal and can often be due to a mis-type postcode or a customer moving house etc. Depending on the circumstances, and for your security, we may place your order on hold temporarily whilst we carry out a simple verification of your details. This will quite often involve a very brief phone call from one of our operatives and is nothing to worry about.

General

These terms and conditions are subject to the laws and exclusive jurisdiction of the Island of Jersey, Channel Islands. We do not accept amendments to these terms and conditions.

Your data protection rights are set out in our Privacy Policy.
Additional terms and conditions may apply for prize competitions, pre-release orders and our added value services and offers. If so, you will be alerted to them at the relevant juncture.

These terms and conditions only cover the memorybits website. Any other websites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites, which are not under our control. We are required by law to tell you that sales can be concluded in Jersey only and that no public filing requirements apply.